Frequently Asked Questions

If the following Frequently Asked Questions do not answer your question, fill out the form at the bottom of the page.

How do I access my photo?

Visit the URL printed on the barcoded photo access card you received at the event, or click here. Then, enter the 10-digit code printed on your card, along with any other required information, and click "submit". You will receive an email with a link to view your photo as soon as it is available.

I lost the card with my photo code. How can I access my photo?

The photo code on the card is a unique identifier that leads to your photo(s) only. Without the card, we have no way of determining your code number. Unfortunately, if you've lost the unique photo code or photo access card, there is no way to retrieve your free photo(s).

I submitted the online form to access my photo, but the system cannot find my photo.

Your photo probably hasn't been uploaded yet. Check to see that you entered the correct photo code and email address. If so, you do not need to re-submit the online form. Please allow up to 48 hours for photos to be uploaded to the system after an event. Once your photo is uploaded, an email with a link to the photo will automatically be sent to the email address you provided. If, after 48 hours, your photo is still not in our system, it is likely that a camera or photographer error prevented the photo from being saved. However infrequent, such errors do occur, and we will not be able to retrieve your photo. Please accept our apologies.

I submitted the online form and the system noted that I would be sent an email with a link to access my photo, but I never received the email.

Check the "Junk Mail" or "Bulk Mail" or quarantine folder in your email program to see if your email system has mistakenly filtered the photo access email into one of these trash folders. If you can't find it and it still hasn't arrived after a few hours, try submitting the online form again using an alternate email address (such as a free webmail account), or contact your email provider to ensure that your system is set up properly to receive email.

I submitted the online form and photo access code, but the system delivered a photo that's not mine.

Check to see that you entered the correct photo access code. If you still can't see the correct photo, it is likely that the photographer mistakenly handed you the wrong card. Please fill out the inquiry form at the bottom of this page in full, and include as much identifying information as possible (photo subjects, approximate time, etc). If we locate the photo based on the information provided, you will receive an email with a link to the correct photo.

The quality of my photo is not what I expected.

Although our cameras include features to help ensure an excellent photo, sometimes poor light, movement or another issue can damage photo quality. Please accept our apologies for this error.

How can I order a print of my photo?

Some photo pages include a link to purchase prints or other photo merchandise. If you are having trouble with the purchase feature, please fill out the inquiry form at the bottom of this page and we will do our best to help solve the issue. If the page does not include a link to purchase photos, you can simply drag the photo to your desktop to save and print, or print the webpage directly from your web browser using its print option.

Privacy Concerns

Picture Marketing, Inc. and the companies sponsoring your Picture Marketing photo are committed to providing a positive user experience. Unless otherwise indicated, your online photo can be seen only by you and by those to whom you give access by forwarding the photo or webpage link. In some cases, participating Brands will mail you an unsolicited copy of your photo if you have provided a mailing address. The handling of your email address and all other information you provide is outlined in our Privacy Policy and Terms of Use. These documents can be viewed by clicking the links at the bottom of the photo page.

I'm still having problems with my picture - how can I get help?

If you have any further problems or questions that are not addressed here, please fill out the Help Form below for additional assistance.

Support Request Form

If none of the solutions shown above resolve your problem, please completely fill out this form to request additional, information, or to send us comments. Information submitted via this form will only be used by Picture Marketing employees in an effort to assist you. Thank you.

  • First Name:
  • Last Name:
  • Email Address:
  • Photo Code:
  • Web URL printed on the card:
  • Date of photo capture:
  • Approximate time of photo capture:
  • Event where photo was taken:
  • Nature of Inquiry:
  • Comments:

    If you have a lost photo, please include a complete description of thepeople in the photo here.